Concierge Desk & Front Office Solutions
Your concierge front desk, security, or administrative team is the first point of contact for visitors, deliveries, and resident inquiries, making the entry to your property a consistently busy hub of activity. That’s why BuildingLink has assembled a set of solutions to help manage even the busiest concierge desks and front office environments.
- Package Tracking
- Incident Reporting
- Shift Logs
- Front Desk Instructions
- Visitor & Contractor Management
- Parking Permits
- Key Management
- ConciergeLink
Package Tracking
Access package management solutions 80% faster with ImageR!
ImageR is a smart label reader accessed via the BuildingLink mobile app. Harnessing both OCR (optical character recognition) and AI technology, ImageR automatically inputs delivery information into BuildingLink with one scan of a shipping label. It also lets residents see if they have a delivery waiting at a glance with our concierge package services. See it in action here.
Explore Resident ExperienceIncident Reporting
Investigate, record, and report.
Track incidents by type—fire, flood, equipment failure, etc.—and severity. Link incidents to specific units, residents, staff, contractors, and locations within your community. Report on incidents, including photos, documents, and additional notes. Generate clear communication through automated notifications to designated recipients based on the incident type recorded.
Explore Resident ExperienceShift Logs
Note it, so you don’t forget it.
Shift logs provide you with paperless record-keeping and administration solutions to document the daily activities occurring in and around your property. Authorized users can easily search and filter entries by date, related unit, staff member, or keyword. BuildingLink's front office solutions provide shift logs that can be automatically emailed daily to management so staff and supervisors are always kept informed. Shift Logs are also accessible on a mobile app so you can generate concierge front desk notes and reports on the go.
Explore Resident ExperienceFront Desk Instructions
Having everyone on the same page? Amazing.
Front Desk Instructions provide staff and management with detailed, unit-related instructions for building concierge. These include permission-to-enter details, vacation notices, and realtor instructions complete with expiration dates. Instructions can be added by residents or by staff. Photos can be taken and uploaded through the module or uploaded directly from the device (PC or mobile) in use.
Explore Resident ExperienceVisitor & Contractor Management
Screen, track, and audit visitors.
Managing visitors is more important than ever for front office and concierge front desk staff. BuildingLink allows staff to keep a resident and unit directory, capture photos, and issue visitor badges, generating an audit trail of all visitors – including guests and contractors – who are passing through your property. It’s also a great way to back-check contractor arrival and departure times against invoices.
Explore Resident ExperienceParking Permits
Seamless parking management capabilities for Property Managers.
Create, issue, and track visitor parking based on units or license plates. Flexible settings ensure BuildingLink works for your property’s unique parking policies. Parking permits can be printed at the concierge front desk or at visitor entrance ways. Or, better yet, run a valid plate report to save on paper and ink.
Explore Resident ExperienceKey Management
Never lose a key or access again with KeyLink.
Key management is a simple way to track key sign-outs and key returns, providing staff with a complete audit trail of to whom keys were assigned and when. This front-office solution captures digital signatures and even photos of key recipients. Workflows can notify concierge front desk staff, management and residents when keys have been released and returned. Key tracking minimizes the risk of lost keys and costly retrofits. Check out KeyLink for the next level of key management.
Explore Resident ExperienceConciergeLink
No internet connectivity? No problem!
We know that internet is never 100% available but we know your property runs 24/7. ConciergeLink is a locally installed version of BuildingLink to keep your concierge front desk up and running regardless of internet speed or outages.
Explore Resident ExperienceWho’s Using These Solutions?
Condominiums, Co-Ops, & HOAs
BuildingLink optimizes front office and concierge front desk services in Condominiums, Co-Ops, and HOAs around the globe. From enhanced incident report management to paperless shift logs and time tracking, you know your property is always running smoothly.
Multi-Family Rental Communities
BuildingLink delivers enhanced visitor/contractor management, facilitates detailed unit instructions, and processes deliveries faster and more accurately.
New Developments
BuildingLink’s concierge front desk solutions are essential to any new building. From managing the deluge of deliveries to coordinating service elevators to accessing detailed unit instructions, equip your front office staff to service the needs of new occupants.
RUNNING WITH THE BEST
